In accordance with Legislative Decree No. 206/2005, known as the Consumer Code, the consumer customer has the right to withdraw from the purchase contract for any reason, subject to the conditions indicated in the following points. To exercise this right, the customer must send a withdrawal notice to Smashing Plastic S.r.l. no later than 14 working days from the date of receipt of the goods. The date on the delivery receipt will be taken as proof.
The right of withdrawal must be exercised by the Customer by sending Smashing Plastic S.r.l. a communication containing an explicit declaration of the intention to exercise the right of withdrawal from the purchase contract, as well as the relevant order number. To exercise the right of withdrawal, the Customer may choose from the following methods:
Send an email to: info@smashingplastic.it
Use the appropriate "return form" available at the following URL: (Click here)
The communication must include the following information:
Customer's Name and Surname;
Customer's Address;
Order Number and date of purchase;
Item description, quantity, reason for the return, and related amount paid.
Once the communication is received, Smashing Plastic S.r.l.'s Customer Service will initiate a process to manage the return and will inform the Customer of the instructions on how to return the Products, which will be done through a courier indicated by Smashing Plastic S.r.l. itself or by one of its suppliers.
In the event of exercising the right of withdrawal, the Customer must return the Products to Smashing Plastic S.r.l. without delay and, in any case, within 14 (fourteen) working days from the communication of withdrawal. The deadline is met if the Customer sends the Products within 14 (fourteen) days from the communication of withdrawal.
REFUNDS
If the Customer withdraws from the purchase contract, under the General Conditions, all payments already made to Smashing Plastic S.r.l., including delivery costs (except for the additional cost due to a particular type of delivery requested by the Customer, different from the less expensive standard delivery offered by Smashing Plastic S.r.l.), will be refunded without delay and in any case within 14 (fourteen) days from the date on which Smashing Plastic S.r.l. was informed of the decision to withdraw.
Such refunds will be made using the same payment method chosen for the initial transaction, unless the Customer has expressly requested a different payment method; in any case, the Customer will not incur any costs as a result of the refund.
As provided by Article 56, paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the site may withhold the refund until it has received the goods or until the Customer has provided proof of having returned the goods.
The products must necessarily be returned in the same condition in which they were shipped to the Customer, that is, keeping the original packaging with adequate wrapping.